RETURN POLICY

How to Start a Return or Exchange

To initiate a return or exchange, please contact our customer service team via email at support@discountustore.com and include the following details:

• Order Number: (e.g., #1001)

• Issue Description: Clearly indicate whether you are requesting a return or an exchange, and describe the issue in detail.

• Photos or Videos: Attach images or videos showing the product fault or damage, as well as the overall condition of the package.

Important Notes

• Tracking Number Required:
  A traceable tracking number is mandatory when sending your item back. This ensures we can locate and process your return or exchange efficiently.

• Condition of Return:
  Returned items must be in their original condition, with no signs of wear, damage, stains, or alterations.

• Correct Return Address:
  Our return warehouse locations vary by country. Please contact our customer service team for the correct return address before sending your package.
  Do not use the address on the original shipping label, as it is not the return address.

• Refunds:
  Refunds are issued to the original payment method (credit card or PayPal).

  • PayPal refunds are processed immediately.

  • Credit card refunds may take 3–5 business days to appear on your statement, depending on your bank.

For any further assistance, please reach out to our customer service team at support@discountustore.com.
We’re here to help and will respond to your inquiry as soon as possible.